Careers

Team Zenivize is growing. See our open positions below.

CLIENT SUCCESS COORDINATOR — New York City, NY

OVERVIEW

Zenivize is looking for a  Client Success Coordinator to join our growing team. In this role, you will work closely with the CX team to support client success, act as front-line support for consumer inquiries, and contribute to client growth and performance.

We’re looking for a self-motivated, curious, and detail-oriented individual who thrives in a fast-paced environment. 

KEY RESPONSIBILITIES

  • Serve as a day-to-day support contact for customer inquiries, troubleshooting issues with a solution-oriented mindset

  • Monitor consumer-facing inboxes and educate people on mobile wallet promotions and rewards functionality

  • Test live promotions in retail environments and provide actionable feedback on the consumer experience

  • Support client onboarding by gathering assets, coordinating set up, and ensuring a smooth launch process

  • Assist in program launches from initial client inquiries through set up, QA, and post-launch reporting

  • Help create sales and marketing materials, including mockups and client-facing assets as needed

  • Maintain and update program FAQs and internal documentation to support both clients and consumers

  • Identify trends in customer questions and feedback to improve product experience and reduce support volume

  • Take on additional projects and responsibilities to support team priorities as needed

REQUIREMENTS:

  • Bachelor’s degree (or equivalent experience)

  • Experience or interest in client success, client management, customer support, marketing, or a related field

  • Interest in SaaS, client management, technology, and/or digital marketing

  • Strong written and verbal communication skills

  • Highly organized and detail-oriented, with the ability to manage multiple priorities

  • A proactive, resourceful mindset with a willingness to learn and solve problems

  • Ability to work both independently and collaboratively in a fast-paced environment

  • Experience or interest in Google Sheets/Excel, SQL, Snowflake, Canva, or Adobe Suite

Why Join Zenivize?

At Zenivize, we build the infrastructure that powers consumer incentives and loyalty, connecting brands and retailers to real-world purchases in measurable ways. You won’t just be a cog in a machine—you’ll play a direct role in optimizing the programs that drive real business outcomes.

The total compensation range for this role is $55,000 – $70,000 USD, based on experience and skillset.

Full-time employees are eligible for:

  • Health, dental, and vision insurance

  • Paid Family and Medical Leave

  • Unlimited PTO + paid holidays

Apply by emailing: hello@zenivize.com